Accommodating guests at home
Evaluating existing policies and practices to comply with the revised ADA regulations is a good starting point.
Service Animals Under the ADA, hotels are required to make reasonable modifications to its policies and procedures to accommodate service animals.
In general, this requires hotels to modify their policies and procedures, provide auxiliary aids and services, provide accessible and usable new facilities and remove architectural barriers in existing facilities .
Since the ADA mandates goods, services, and accommodations be provided to individuals with disabilities in the most integrated setting appropriate, different or separate services are not permitted, unless such action is necessary to provide accommodation that is as effective as that provided to others.
Americans with Disabilities Act By now, the ADA is a term commonly recognized among hotel owners and operators.
Signed into law in 1990, it prohibits discrimination on the basis of disability in the full and equal enjoyment of goods, services or facilities by those who own or operate places of public accommodation - including most hotels and places of lodging.
Both the revised regulations and the new 2010 standards are available through the DOJ website at gov.
Hotel establishments that do not evaluate and prepare their facilities to accommodate persons with visual disabilities are making a mistake.
The number of persons with visual impairments and disabilities is likely to grow dramatically. Since a significant portion of visual impairments is age related, these statistics confirm the number of people in the United States with vision loss (approximately 25 million) is rising dramatically.
In addition to accommodating service animals, the ADA also requires places of lodging to make reasonable modifications in its policies to permit miniature horses that are trained to assist persons with a disability.
Hotels must implement appropriate policies and training of staff - especially those who routinely have direct contact with guests - to know the requirements for accommodating service animals and trained miniature horses.The amended ADA regulations more narrowly define service animals to mean service dogs, thereby excluding other animals.